Customer Service

Early Season Pre-Ordering/Holding Policies
Through April 22nd, 2024

Annuals/Vegetables/Hanging Baskets:

• $50 minimum purchase
• Full flat quantities only, specialized orders subject to other surcharges
• 15% service charge, up to $25 max
• Payment due at the time of order
• Must be picked up by Memorial Day

Perennials:

• 15% service charge, up to $25 max
• Payment due at the time of order

Trees & Shrubs:

• Specially ordered plants may be subject to a service charge at HGV’s discretion
• Payment due at the time of order

Bare Root:

• Payment due at the time of order
• Pick-up starts April 26th until early-May

Late Season Pre-Ordering/Holding Policies

• $30 minimum purchase
• 15% service charge, up to $25 max
• 48-hour lead time required for pulling orders
• Weekend pickups/orders are subject to approval
• Order must be picked up within a week of placing the order
• Substitutions may occur
• Tokens or coupons do not apply (received or redeemed)
• Certain plants/products may be exempt from pre-ordering due to low inventory

2023 Delivery Charges:

• In Town & up to 4 miles $25.00 ($75.00 minimum order)
• 4-10 miles $40.00 ($300.00 minimum order)
• 11-25 miles $60.00 ($600.00 minimum order)
• 26-50 miles $120.00 ($1000.00 minimum order)
• 51-79 miles $180.00 ($1500.00 minimum order)

Material cost is separate. Minimum orders can include any additional product hauled along (e.g. trees). Mileage based on one way travel from Hanson's Garden Village to delivery location.

Cedar Mulch Capacity:

Dump truck - 4 cubic yards

Dump trailer - 7 cubic yards

Compost/Soil Capacity:

Dump truck - up to 1.5 cubic yards

Dump trailer - up to 5 cubic yards (dictated by moisture content)

Our third party bulk delivery option is CK Earthworks. You can contact Cory Kreitlow via call or text at 715-550-8888 for pricing and hauling capacities. Product is purchased through Hanson's and delivery is purchased through CK Earthworks.

Bulk Products:

Bulk products can be loaded into any accessible truck or trailer. Please call ahead to confirm availability of products and loaders. Pricing can be found under our Plant & Product List tab.

Returns:

If you are not 100% satisfied with your purchase of supplies or gardenware, you can return your item within 30 days for a full refund. If your return is past 30 days, we will be more than happy to issue a store credit for the value of the item.

Plant Guarantee:

Unfortunately, we cannot guarantee plant survivability over the winter, due to extremely fluctuating winter and spring weather conditions. However, with proven plant care, we will guarantee a plant through the growing season. If the plant does not survive, and meets the conditions listed below, we will replace it with an equal or similar item. The plant must be returned to Hanson's for this guarantee.

Survivability of plants is GUARANTEED under the following conditions:

• We are satisfied that prudent care was provided (i.e. planted in a timely manner, watered adequately, protected from damage)
• It can be demonstrated that a means of regular watering was available, but the plant was not overwatered
• The planting location was appropriate for the plant selected
• The loss was not due to deer, rabbit, insects, acts of nature or similar damage beyond our control
• The guarantee period includes the current growing season up to October 1st.

The guarantee allows for, at your choice, one of the following remedies:

• Replacement with the same type plant, if available
• Deduction of the price paid off a similar plant
• Refund of the original price within 30 days or store credit after 30 days
• Dead plants must be uprooted and returned to us by October 1st of the year planted, with original tag attached and presentation of a receipt

Special Orders:

Plants:

We usually need advanced notice for any annual or perennial you would like requested, since we grow our own. We order our babies months before we get them growing in our greenhouses, so if you would like to see a certain plant next year tell us in the spring! We can usually get special trees and shrubs in within a few weeks of ordering.

Hard Goods:

We will try our best to get in any item requested by our customers. You can work with us to select the item you want from our many suppliers. Pre-payment is usually required for special orders.

Design Services:
We are glad to help customers select the right plants for small projects like perennial beds or potted window boxes, planters, etc. Bring in a photo(s) and information on sun exposure and soil type and we can help you in-store. 

If you require more attention for a larger project or a lakeshore restoration project, we ask that you call ahead and make an appointment. For these projects, certain consultation fees may apply. Call for more information.

Privacy Policy:

We keep our customer's information private and for our use only. We will not share any information to 3rd parties.